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KitchenAid Blender Coupling

Customer
I have a kitchenaid blender and I need the black base coupler but I do not have a part number. I called Kitchenaid and they referred me to you. Can you help? Model # is ksb5wh3
Support
Did your coupling look like a crown with six teeth sticking up?
Customer
I think so...it completely fell apart into a million pieces. It had been in storage for 8 years so I'm not completely sure what it looked like
Support
Did it look something like this? http://www.mendingshed.com/kacoupling.html
Customer
Does the metal piece in the bottom look like a pulley wheel? That piece remains but I can't tell from your picture.
Support
Yes.
The part you need is 9704230.
Customer
Does it come with instructions?
Support
Yes, KitchenAid includes instruction but the can be confusing. There is a link to an instructional video at the bottom of the page I sent you a link to.
Customer
awesome! Thanks! Have a great weekend
Support
You are welcome!